11-19-15, 09:22 PM
Gotta give kudos to Wayne and the rest of the folks at Brewers Performance. I ran into some issues with a clutch setup I got from them, and after a few emails to check some things, it was determined to possibly be a defective pressure plate. I asked if it could be swapped out, and he agreed to not only swap out the pressure plate, but asked for the clutch as well.
It sounds like a typical product exchange until you take into account I purchased this setup almost 18 months ago. They could have easily said "sorry to hear that, the warranty period has passed on these items". Instead it just was "pack them up, we'll send a pre-paid shipping label and once we get them we'll ship out new ones".
I got a notice today that they had shipped out the replacement. I checked when my box got there, and total time from arrival at their shop to shipping new one? Less than 2 hours. You can't get some vendor's on the phone if you redial for 2hrs straight.
So if you looking to do some 4 speed stuff, might want to give them a call.
It sounds like a typical product exchange until you take into account I purchased this setup almost 18 months ago. They could have easily said "sorry to hear that, the warranty period has passed on these items". Instead it just was "pack them up, we'll send a pre-paid shipping label and once we get them we'll ship out new ones".
I got a notice today that they had shipped out the replacement. I checked when my box got there, and total time from arrival at their shop to shipping new one? Less than 2 hours. You can't get some vendor's on the phone if you redial for 2hrs straight.
So if you looking to do some 4 speed stuff, might want to give them a call.
I love Mopars so much I'm date coding the skid marks in my underwear.
